We’ve been in the business a long time and have seen just about every question that a consignor or customer might ask. Most of the questions are repeated frequently, and for those questions we have written standard replies so that all of our employees know exactly what to say when asked, and so that everyone is conveying the same message. They are written in a professional manner so that you will sound experienced and confident right out of the gate when replying to your customers and consignors. We provide you with our library of our most often used 26 standard email replies that address every question and for just about every occasion.
You’ll have our emails for how to accept or decline consignments or what to say when they ask you to price their item before they bring it in, how to ask all the necessary questions to determine if an item is truly gently-used, how to explain that you can’t guarantee a particular selling price and much, much more.